This page is provided for general information and is updated from time to time; the date it was last revised is shown alongside it. It does not replace the specific terms of your quotation or order. If anything here is unclear, please contact us and we will be happy to help.
This policy explains what we guarantee on our products and installation, for how long, and how to claim, for installations in our service areas of Dubai, Abu Dhabi, Sharjah and Ajman. Please keep your quotation number, as it is your warranty reference. This warranty is a voluntary commitment we give in addition to your statutory rights. It does not replace or reduce the rights you have under UAE Federal Law No. 15 of 2020 on Consumer Protection or other applicable law.
What is covered
We warrant our workmanship, including stitching, headings, hems and installation, for 24 months from the date of installation. Tracks, rods and motors carry their manufacturers’ warranties, which we administer on your behalf, so you call us, not a distributor. One fold re-dressing visit within the first 3 months is included with every installation.
What is not covered
This warranty does not cover the natural behaviour of fabric, such as sun-fading, fold relaxation, and minor creasing; damage caused by washing contrary to the care instructions; alterations carried out by others; or damage caused by building defects, such as water leaks. These exclusions describe what our voluntary warranty does not cover. They do not affect your statutory rights where an item is faulty, defective, or not as described under applicable law. We are happy to quote fairly for any repairs that fall outside this warranty.
How this warranty applies
This warranty covers the original installation for the customer named on the quotation at the installation address, and it does not transfer automatically if the property changes hands. Motorized systems are covered on the basis that they are used with a suitable, stable power supply and operated as instructed.
How to claim
To make a claim, send your quotation number, a short description of the issue, and a photo or video by WhatsApp or email. We acknowledge claims within one working day, diagnose the issue remotely or on site, and agree the fix with you, whether repair, part replacement, or remake, with a committed date.